🔐 Privacy Policy

Menorca Beach Stays (“we”, “our”, “the platform”) is committed to protecting your personal information. This policy explains what we collect, why we collect it, and how we keep it secure.

1. 📘 What Information We Collect

We only collect information needed to operate the platform safely and legally.

Account Information

• Name, email, phone
• Identity verification (ID document, selfie check)
• Profile details (optional)

Booking Information

• Travel dates, guests, preferences
• Messages exchanged between host and guest
• Payment status and wallet activity

Host Information

• Property details, licence number, address
• Payout details (Stripe/PayPal ID)

Device & Usage Data

• IP address, browser type, device type
• Pages viewed on our website
• Basic location for fraud detection

We never collect sensitive categories (health, religion, political data, etc.).

2. 🎯 Why We Collect Data

We process your information for clear and lawful purposes:

• To create and manage your account
• To process bookings and payments
• To verify users and prevent fraud
• To communicate with hosts and guests
• To comply with EU/Spanish legal requirements
• To improve platform performance and security

Your data is never sold or shared for advertising outside our service.

3. 🔒 How We Protect Your Data

We use strict technical and organisational controls:

• Encrypted connections (HTTPS + SSL)
• Secure payment partners (Stripe & PayPal – PCI-compliant)
• Limited employee access on a need-to-know basis
• Regular monitoring for security threats

We store data on secure EU-based servers.

4. 🤝 Who We Share Data With

We only share data when required to provide the service:

With Hosts

• Guest name, arrival/departure dates
• Contact details after booking
  (Hosts must follow GDPR and cannot use this data outside the stay.)

With Payment Providers

• Stripe or PayPal receive payment-related information
• We do not store full card details

With Legal Authorities (If Required)

• Compliance with local tourism rules
• Fraud or safety investigations
• Court or government orders

We never share unnecessary information.

5. 👤 Your Rights (GDPR)

You have full control over your data:

• Access — request a copy of the data we hold
• Correction — update inaccurate information
• Deletion — request account/data removal
• Restriction — limit how we use your information
• Portability — request a transferable file
• Objection — stop certain types of processing

Contact: marga@menorcabeachstays.com

Requests are normally handled within 30 days.

6. 🗃️ Data Retention

We only keep information for the time required to:

• Manage bookings and payouts
• Meet legal and tax obligations
• Prevent fraud or misuse
• Resolve disputes

After this period, data is securely deleted or anonymised.

7. 🍪 Cookies & Tracking

We use minimal cookies for:

• Website functionality
• Analytics (anonymous only)
• Fraud prevention
• Saving user preferences

We do not use advertising cookies or third-party marketing trackers.

You can disable cookies anytime in your browser.

8. 🧳 Host Responsibilities Under GDPR

Hosts must:

• Only use guest data for check-in, communication, and legal requirements
• Not download, store, or reuse guest data outside the platform
• Comply with local tourist-registration laws securely
• Delete any guest data received through the platform after checkout

Violations may result in account suspension.

9. 📝 Updates to This Policy

We may update this policy when required by law or platform improvements.
Changes will be posted on this page with the update date.

10. 📞 Contact Us

Privacy concerns: marga@menorcabeachstays.com
General support: support@menorcabeachstays.com