Menorca Beach Stays – FAQ

Welcome to the Menorca Beach Stays FAQ page. Below you’ll find the most common questions asked by both Guests and Hosts, along with clear answers to help you navigate bookings, hosting, policies, and platform features.

🌴 Guest FAQs

1. 🏖️ How do I book a stay on MenorcaBeachStays?

Simply browse available properties, choose your preferred dates, and click “Book Now.” You’ll receive instant confirmation for all available listings.

2. 💳 What payment methods do you accept?

We accept major credit/debit cards using direct bank payment, PayPal, stripe.

3. ⏰ Can I cancel or modify my booking?

Yes. Each listing has its own cancellation policy (Flexible / Moderate / Strict). You can modify dates based on availability.

4. 📍 How do I find the exact location of the property?

You will see the approximate map location on the listing. The exact location is shared after your booking is confirmed for security reasons.

5. 🧹 Is cleaning included in the price?

Most hosts include a cleaning fee in the final price. You can see this clearly during checkout.

6. 🧾 Are there any hidden fees?

No. All fees—including cleaning, taxes, platform fees—are displayed before checkout.

7. 🧳 What time is check-in and check-out?

Check-in is normally between 3 PM – 5 PM and check-out is at 11 AM. The host may offer flexibility—contact them directly via the platform.

8. 🆘 What if I face an issue during my stay?

You can contact the host directly through your email or call. For urgent matters, our support team is available 24/7.

9. 🐶 Are pets allowed?

This depends on the host. Each listing clearly states whether pets are allowed.

10. 🛟 Is travel insurance required?

It’s not mandatory but highly recommended for peace of mind.

🏡 Host FAQs

1. 📝 How do I list my property with MenorcaBeachStays?

Create a host account, upload your property details, set pricing, add high-quality photos, and publish. Once approved, your listing will go live.

2. 💰 How much does it cost to list?

Listing is free. A small commission of 5% is deducted from each successful booking.

3. 🔐 How do I handle security deposits?

You can set a security deposit amount. We handle the authorization and release on your behalf.

4. 📅 Can I sync my calendar with Airbnb or Booking.com?

Yes. We support iCal syncing to avoid double bookings across platforms using import calendar link and then clicking sync calender.

5. 📷 What kind of photos should I upload?

Use bright, well-lit images showing bedrooms, living areas, kitchen, bathroom, amenities, and the view. High-quality photos increase bookings . And please not to keep the photo in the desired ratio as shown on the screen.

6. ⚙️ How do I manage bookings?

Use the Host Dashboard to accept requests, adjust pricing, update calendar availability, and communicate with guests.

7. 🔄 Can I set custom pricing (seasonal, weekend, holiday rates)?

Yes. You can configure dynamic pricing or manually adjust seasonal rates at any time.

8. 🧽 Who handles cleaning between stays?

Hosts manage cleaning independently. You may hire external cleaning services and include a cleaning fee in your listing.

9. 💬 How do I communicate with guests?

All communication happens through our secure built-in messaging system.

10. ⭐ How do reviews work?

After checkout, both the host and guest are invited to leave a review. Positive reviews help increase visibility and trust.

🔧 Platform & General FAQs

1. 🛡️ Is MenorcaBeachStays safe?

Yes. All hosts go through verification checks and payments are securely processed.

2. 📑 What documents do hosts need to provide?

A valid ID, property license number (if applicable), and proof of ownership or rental rights.

3. 🌍 Can I use the platform from any country?

Yes. Anyone can book or host, but certain regions may have local regulations.

4. 🧾 How do taxes work on bookings?

Local occupancy taxes may apply depending on the destination and will be calculated automatically at checkout.

5. 📞 How do I contact customer support?

Reach us anytime through the email/call.