📘 Platform Policies

Menorca Beach Stays operates with clear, fair, and transparent policies to ensure a safe and smooth experience for both guests and hosts. These policies support trust, platform consistency, and responsible use of our services.

1. 🔒 Account & Identity Policy

To keep our platform secure:

• All users must provide accurate personal information
• Hosts must verify property ownership or management rights
• Guests must use real identities when booking
• Account sharing is not permitted
• Suspicious or fraudulent accounts may be suspended immediately

We use secure verification methods to maintain platform integrity.

2. 🏡 Property Listing Policy

Every property listed on Menorca Beach Stays must comply with local and EU tourism requirements.

Hosts must ensure:

• Property descriptions, photos, and pricing match real conditions
• Amenities and features listed are accurate
• Tourist licence numbers are valid and up to date
• Properties meet health, cleanliness, and safety standards
• Maximum occupancy limits comply with Menorca regulations

Listings that fail to meet platform criteria may be removed.

3. 💳 Payment & Wallet Policy

All booking payments are processed through Menorca Beach Stays.

• Guests pay through our secure checkout
• Hosts receive earnings in their internal wallet
• Hosts may request withdrawals anytime
• A 5% platform fee is applied to host earnings
• Chargebacks or disputes may temporarily place payouts on hold

We do not share, store, or sell payment data.

4. 📅 Booking & Cancellation Policy

Booking rules must be followed by both parties:

• Guests must respect the host’s cancellation terms displayed on the listing
• Hosts must honour confirmed reservations
• Reservations may not be altered without mutual agreement
• Any attempt to bypass the platform (offline payments/side deals) is prohibited

Unauthorized behaviour can result in account restrictions.

5. 🧽 Cleaning & Property Care Policy

To maintain a high standard of Menorca holiday stays:

Guests must:

• Keep the property reasonably tidy
• Follow house rules provided by the host
• Report any accidental damage immediately

Hosts must:

• Provide clean, well-prepared accommodation at check-in
• Offer essential supplies as listed in their property description

Excessive mess, misuse, or rule violations may lead to additional charges.

6. 🧘‍♂️ Guest Conduct Policy

Guests must behave respectfully during their stay.

Unacceptable behaviour includes:

• Hosting unregistered visitors
• Loud parties or disturbances
• Damage caused by carelessness or misuse
• Violating local laws or community rules
• Unsafe or disruptive activity

Serious violations may result in account removal.

7. 🗝️ Host Conduct Policy

Hosts must maintain professional standards:

• Prompt responses to guest queries
• Clear instructions for check-in and checkout
• Respect for guest privacy and data protection
• Safe, hazard-free environment
• Honest communication at all times

Negligence or misrepresentation may lead to listing suspension.

8. 🛠️ Incident & Dispute Policy

If a problem arises:

• Both parties must first communicate through the dashboard
• Evidence (photos, messages, receipts) may be required
• Our team will review and make a fair decision
• Final decisions aim to protect both parties and uphold platform standards

Repeated violations may trigger account restrictions.

9. 🌍 Responsible Tourism Policy

Menorca Beach Stays supports sustainable and respectful tourism.

We encourage:

• Energy and water conservation
• Waste reduction
• Respect for local culture and protected areas
• Support for local businesses
• Compliance with local environmental laws

We reserve the right to remove listings or guests harming the island or community.

10. 📞 Support Policy

We provide structured support channels:

• General help: support@menorcabeachstays.com
• Compliance queries: marga@menorcabeachstays.com
• Live chat: Available in dashboard

Response times vary depending on issue severity and volume.